 Rebecca
is 41 and has a Bachelor's degree in Healthcare Management
from an accredited online university. While working as an office assistant
in an inner-city clinic for women, she saw the need for a business-minded
professional with operational excellence. She knew the key to running
a successful clinic would be to combine an understanding of business
fundamentals with healthcare issues. Although she had always thought
of herself as an "in the trenches" person, she identified a greater
opportunity to make a difference as someone in management.
Rebecca decided to pursue her Bachelor's in Healthcare Management. After completing her degree, she is now the Director of Development at an urban clinic that specializes in women's health and obstetrics. The organizational responsibilities of her new position satisfy her desire to keep a business running smoothly while the development side allows her to market the clinic and establish community outreach programs.
8 a.m. Monday
Rebecca arrives at the clinic to see Monique and Jane, the front office staff she hired, to answer patient phone calls and confirm the eight doctors' schedules for the day ahead. She greets them and proceeds to her own desk to review a business plan she's written for the opening of a satellite office across town, the need for which resulted from a high demand for appointments in her clinic. By modeling current operational procedures, Rebecca thinks the new clinic will be profitable in record time.
Rebecca drafts a memo to the doctors in the clinic telling them some exciting news: a major insurance company has decided to increase the number of well-baby visits paid for by their plan. This change is a result of a continued communication between the M.D.'s and insurance companies, which Rebecca facilitated.
9.45 a.m.
Rebecca prepares for a meeting with an interior designer who will create a new playroom within the office for kids waiting for their appointments. This new project is a result of a grant the clinic received after Rebecca wrote a successful proposal explaining why they needed a bright, comforting space for moms and babies to play together while waiting, turning a potentially stressful time into quality time. This comfortable space is an integral part of Rebecca's business plan for the new clinic as well; making patients feel at-home in the medical environment ensures repeat business.
11 a.m.
Rebecca has coffee with Marc, the web designer with whom she's collaborating to create a new online appointment-confirmation system for the clinic. Marc gets Rebecca excited about developing a new area of the clinic's website: a glossary explaining what to expect throughout each month of pregnancy. She makes a mental note to ask the doctors for input.
1 p.m.
After a quick lunch, Rebecca is back at her desk, setting up the schedule for the registered and licensed vocational nurses on staff for the coming month.
2.30 p.m.
Dr. Jones, a founding member of the clinic, hands Rebecca her outline for a speaking engagement she has the following week. She'll be teaching a nutrition class to 15 inner-city school kids.
4.00 p.m.
Rebecca recognizes one of the first patients she met in the clinic, Carla, in the office for her first post-delivery checkup. As Rebecca goes to give Carla a hug, Harry, her beaming 2-week-old, grins up from his bassinette. Rebecca tells Carla about the clinic's plans to open a new office closer to Carla's home.
5.00 p.m.
Rebecca reviews her schedule for the next day: meeting with a pharmaceutical
rep, approving a new brochure design, and training a new front-desk
clerk on the office computer systems and phones. She knows that each
task she does contributes to the success of the office as a whole,
and feels proud of her contribution. Being a volunteer before she
got her degree was rewarding, but getting paid to do what she feels
good about is even better.
The individuals and events depicted in the Day-in-the-Life profiles
are likenesses created to reflect situations that may be encountered
while working in the respective fields or positions and are not intended
to reflect or represent specific individuals, jobs, positions or situations.
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